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All Orders placed before 15:00 will be despatched
from our distribution centre next working day.
We employ a next day courier service for deliveries within UK mainland; please allow 2-3 working days for orders within Northern Ireland & Offshore Islands or remote areas and 4-5 working days for European deliveries. We will do anything that is in our power to despatch your order as soon as possible. We will contact you in the case we can not meet our delivery targets.
Our estimated lead time for delivery (see table below):
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Destination
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Our target
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Max waiting time
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UK Mainland
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Next day
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3 working days
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UK Remote Areas
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2-3 working days
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4 working days
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Northen Ireland & Offshore Islands
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2-3 working days
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5 working days
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European Union
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4-5 working days
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7 working days
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UK Mainland
We promote a FREE SHIPPING AND HANDLING policy for all orders over £74 despatched within UK mainland.
For orders under £74 we will apply a delivery charge of £9.38+VAT
Northern Ireland & Offshore Islands
For orders over £74 pounds within Northern Ireland & Offshore Islands we will only charge £11.73 + VAT.
For orders under £74 we will apply a delivery charge of £17.62+VAT.
European Union
For deliveries within our nominated EU destinations we will apply a delivery charge of £23.5+VAT.
Please note that you will only pay the actual delivery fees, no packing and handling fees will be charged.
We will deliver to the cardholders address unless otherwise instructed in the checkout form. You may be contacted and asked to provide copies of utility bills and/or ID documents in order to prevent fraudulent use of credit cards. As a new customer we will ship to a secondary address only if you can prove your link with this address.
All deliveries will be during normal working hours. Special / urgent deliveries can be arranged at extra-cost on request. Please contact us at logistics@4air.co.uk to arrange this.
Please contact us if you did not receive your order within 2 working days from your despatch confirmation for UK mainland orders and 5 working days for the rest of the regions.
Guarantee and money back promise / returns policy
We guarantee your satisfaction.
All of our new products come with 12 month
limited warranty. Refurbished or end of line
products sold at a discounted rate may be subject
to a reduced warranty of 3 months. Extra warranty
can be always purchased.
This is in addition to your statutory rights.
Our money back promise
Our products are sourced from around the world.
Every item is selected for its quality and value.
In the unlikely event that an item does not
meet your expectations, you may return it within
30 days and we will replace it or refund you
in full for the product ordered.
Steps for returning an item:
1. You will need your order reference number
and the details of the item to be returned.
2.
Please fill the form provided
An return number will be generated and
a returning label. Please affix this on the
returned products parcel.
3. You must return the item in its original condition, including packaging and obtain proof of return from the carrier.
4. We will then despatch a replacement from our distribution centre or process a refund once your returns are received.
5. Any product returned and found defective beyond the 30 days period will be repaired or replaced. If the product can not be repaired or replaced we will refund it in full if returned procedures were followed.
6. Any item returned without a return number will not be accepted by our warehouse
7. Any item not in the original packaging will be subject to a £15 handling fee.
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